What to do if you have Broken Pipes:
Due to the freezing weather, many customers will encounter frozen and broken water pipes at their home. If you have a broken pipe or leak in your home and cannot turn the water off yourself at your main shut off valve, please contact the District at 503-665-4179 for assistance and one of our technicians will respond and turn water off at the meter.
Click the link below for information from the City of Portland about what to do if your water pipes freeze or break: https://www.portland.gov/water/news/2024/1/16/what-do-if-water-pipes-freeze-leak-or-burst-temperatures-rise
Looking to pay your bill?
Additional Payment Options:
Customers can mail payment to: Rockwood Water People’s Utility District, 19601 NE Halsey Street, Portland, Oregon 97230
Customers can pay in person by cash, check, money order, VISA, MasterCard, American Express, Discover, or debit card. For your convenience, a payment drop box is located opposite our front entrance – check or money order payments only, please.
Customers can pay via phone on our automated phone line (888-504-0439) with VISA, MasterCard, American Express, Discover, or check, call 888-504-0439.
If you are in need of payment assistance for your bill, please reach out to us. The District offers qualifying low-income customers financial assistance with their water bills. Click here for more information.
Additional Payment & Billing Information:
START OR STOP AN EXISTING WATER SERVICE
To start or stop an existing water service, call the District office at 503-665-4179 or apply in person during business hours. Click on Customer Service for more information.
UPDATE CRYPTOSPORIDIUM DETECTED BY PORTLAND WATER BUREAU* IN THE BULL RUN WATERSHED
Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.
There are 50 liters sampled each day, from February 11 to February 14, one Cryptosporidium oocyst was detected in the sample collected on February 13. Cryptosporidium was not detected in the samples collected on February 11, February 12, or February 14. Prior to this detection, Cryptosporidium was last detected from the Bull Run Watershed intake on January 24, 2024.
The State has determined that the public does not need to take additional protections at this time. We will begin sampling four times per week until we have at least three weeks without any detections.
Your best source for the latest information on Cryptosporidium detections is here: www.portlandoregon.gov/water/cryptoresults . Customers with further questions regarding water quality can call the Water Line at 503-823-7525.
*The Portland Water does not currently treat for Cryptosporidium but is required to do so under drinking water regulations. Portland is working to install filtration by 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. [Insert actions customers should take, and what steps PWB is taking to correct the situation, such as: Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.]
Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever, and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious life-threatening illness. Examples of people with weakened immune systems include those with AIDS, those with inherited diseases that affect the immune system, and cancer and transplant patients who are taking certain immunosuppressive drugs.
The Environmental Protection Agency advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their health care professional about the safety of drinking the tap water.**
**Water provided by Rockwood Water PUD (District) is usually from the Bull Run Watershed, purchased from the City of Portland. At times, usually in the summer, the District will augment that supply with groundwater from the District’s wells. The City of Portland also draws water from the Columbia Southshore Wellfield to augment the Bull Run supply during emergency situations or to meet high water demands during the summer months.