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Rockwood Water PUD is now using Groundwater!

As of March 30, 2026, Rockwood Water has been operating on 100% groundwater supply as part of our transition from surface water.

One of the most noticeable changes during this transition has been the conversion from chloramine to free chlorine disinfection, which began on April 27, 2026. As a result, some customers may have experienced a stronger chlorine smell or taste in their water. This was temporary and the majority of the system has transitioned to free chlorine and stabilized. Some customers may still notice chlorine odor in localized areas, these are likely in lower water-use areas, dead-end mains and may require additional flushing.

Because of this, customer feedback continues to be important. Please reach out and notify us of issues you are experiencing. Reports of taste, odor, or discoloration help operations staff identify areas that may benefit from additional flushing or operational adjustments. Our crews continue planned system flushing of the District in addition to responding to areas with customer feedback.

Rockwood Water staff continue to monitor chlorine residuals, water quality, treatment performance, and customer feedback throughout the system. Operations staff are actively refining treatment processes and chlorine dosing to maintain safe and effective disinfection while minimizing taste and odor impacts for customers. As the system continues to stabilize and additional operational data is collected, further adjustments and optimization will continue throughout the transition.

Rockwood Water PUD Customer Service can be reached at 503.665.4179 or via email at customerservice@rwpud.org.

Looking to pay your bill?

Additional Payment Options:

Mail

Customers can mail payment to: Rockwood Water People’s Utility District, 19601 NE Halsey Street, Portland, Oregon 97230

In Person

Customers can pay in person by cash, check, money order, VISA, MasterCard, American Express, Discover, or debit card. For your convenience, a payment drop box is located opposite our front entrance – check or money order payments only, please.

Phone

Customers can pay via phone on our automated phone line (888-504-0439) with VISA, MasterCard, American Express, Discover, or check, call 888-504-0439.

Payment Assistance

If you are in need of payment assistance for your bill, please reach out to us. The District offers qualifying low-income customers financial assistance with their water bills. Click here for more information.

Additional Payment & Billing Information:

START OR STOP AN EXISTING WATER SERVICE

To start or stop an existing water service, call the District office at 503-665-4179 or apply in person during business hours. Click on Customer Service for more information.