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For after-hour emergencies, such as a sudden change in pressure or a broken waterline, call 503-665-4179 and follow the instructions for service.

UPDATE CRYPTOSPORIDIUM DETECTED IN THE BULL RUN WATERSHED
The Portland Water Bureau received results that water samples collected from December 3rd, 4th, and 5th were positive for Cryptosporidium, a potentially disease-causing microorganism. Three Cryptosporidium oocysts were detected from three separate 50-liter samples of water. The detections were from samples collected from the Bull Run Watershed intake as part of ongoing monitoring for Cryptosporidium. Cryptosporidium was not detected in the sample collected Wednesday, December 6. These detections follow other low-level detections from January through March, September, October and November of this year. The Bureau continues to use the Bull Run as its primary source of drinking water. As always, the Bureau recommends that people with severely weakened immune systems seek specific advice from their health care providers about drinking water. There is no need for the general public to take additional precautions. So far, these detections are similar to the series of positives earlier this year. Public health surveillance at that time did not show an increase in Cryptosporidium related illnesses. The Bureau will continue to monitor for Cryptosporidium, protect the watershed, notify the public, and work with its health partners to make the best decisions for public health. It is possible the Bureau will continue to have occasional low-level detections over the coming weeks while the Cryptosporidium is flushed from the watershed. Going forward the Bureau will continue to notify customers and public health partners and post all positive results to their website as they receive them.  Sampling results are posted to the Bureau’s website at www.portlandoregon.gov/water/cryptoresults. At this time, there is no evidence of an increased public health risk as a result of recent detections of Cryptosporidium. Please call the Bureau’s Water Line at 503-823-7525 if you have questions.

START OR STOP AN EXISTING WATER SERVICE
To start or stop an existing water service, call the District office at (503) 665-4179 or apply in person during business hours. Click on Customer Service for more information.

WHO DO I CALL TO START SEWER SERVICE OR IF I HAVE QUESTIONS ABOUT SEWER SERVICE?
Rockwood Water does not provide sewer services. To start sewer services, please contact your sewer provider:

  • City of Fairview: 503-665-7929
  • City of Gresham: 503-618-2373
  • City of Portland: 503-823-7770

NEW BILLING OPTION
We are pleased to announce you can receive your bill via email. Click here for more details.

PAYMENT ASSISTANCE
The District offers qualifying low-income customers financial assistance with their water bills. Click here for more information.

REGIONAL WATER PROVIDERS CONSORTIUM
By working collaboratively, the Consortium and its members achieve economies of scale implementing regional programs that save customers money. Read more…

PRIVATE WATER LINE INSURANCE
Some customers occasionally receive mailings for insurance. PLEASE NOTE:

  • Customers are normally responsible for water line breaks and repairs on their side of meter.
  • Companies offering insurance for private water line repairs are not affiliated with the District.
  • Before purchasing, check to see if water lines are covered under your existing homeowners policy.