Office phone: 503-665-4179
After hours emergencies: 503-665-4179 and follow the instructions to reach our on-call staff.
Looking to pay your bill?
Our Online Payment portal will allow you to register and view your account using your Rockwood Water account number. With this system you have access to:
- Online Bill Pay
- Billing History Information
- Setting up automatic payments using a checking account or a credit/debit card.
- Message Customer Service about Issue
- All Account Details
Already have an account? CLICK HERE TO MAKE A PAYMENT or
BILLING CHANGES FOR OUR CUSTOMERS WHO RECEIVE WATER BILLS VIA EMAIL (eBILLS)
The sender (or from) email address for your eBilling utility bill from Rockwood Water has changed with our new billing system. If you have any questions or concerns, please contact our Customer Service Department at 503-665-4179 or firstname.lastname@example.org. Following is the address change:
Old Sender Email Address: RockwoodWaterPUD-eBill@cci400mail.com
New Sender Email Address: email@example.com
Reply Email address is: firstname.lastname@example.org
EXPLANATION OF WATER BILL CHARGES
Fixed Charge: All customers pay a base charge, which pays for a portion of general system maintenance, operation and service.
Consumption Charge: This is based on your meter reading and varies with the amount of usage. It covers such utility costs as purchased and produced water, system infrastructure, operations, maintenance and replacement.
LATE CHARGES ♦
- Late charges are assessed on balances exceeding $15.00.
- Late Notice: If payment is not received in our office on or before the date noted on the reverse side, a late charge will be added to your account. DO NOT MAIL PAYMENT AT THIS TIME. Visit or call the office or pay via the website.
- Door Hanger Charge: A charge will be assessed if a 24-hour notice is placed at the service location indicating payment has not yet been received in our office. This will be a final notice before termination for non-payment. DO NOT MAIL PAYMENT AT THIS TIME. Visit or call the office or pay via the website.
- Turn OFF/ON Charge: If service is terminated for non-payment, a charge will be assessed. Additionally, a deposit will be required before service is reinstated. Visit or call the office to resume service.
OTHER CHARGES ♦
Set-up Fee: A first-time customer set-up fee will be charged on your first billing. This is a one-time, non-refundable fee.
Found On Charge: A fee will be charged for unauthorized use.
♦ Applicable municipal utility tax will be assessed on ALL charges.
TYPICAL BILLING COLLECTION SCHEDULE
- Current Bill – 0 Days
- Due Date – 35 Days
- Late Notice (fee) – 36 Days
- Door Hanger Notice (fee) – 49 to 51 Days
- Service Subject to Shut Off (fee) – 51-56 Days
- New Billing – 60 Days
START OR STOP AN EXISTING WATER SERVICE
To start or stop an existing water service, call the District office at 503-665-4179 or apply in person during business hours. Click on Customer Service for more information.
EMAIL BILLING OPTION
We are pleased to announce you can receive your bill via email. Click here for more details.
The District offers qualifying low-income customers financial assistance with their water bills. Click here for more information.
WHO DO I CALL TO START SEWER SERVICE OR IF I HAVE QUESTIONS ABOUT SEWER SERVICE?
Rockwood Water does not provide sewer services. To start sewer services, please contact your sewer provider:
- City of Fairview: 503-665-7929
- City of Gresham: 503-618-2373
- City of Portland: 503-823-7770
REGIONAL WATER PROVIDERS CONSORTIUM
By working collaboratively, the Consortium and its members achieve economies of scale implementing regional programs that save customers money. Read more…
PRIVATE WATER LINE INSURANCE
Some customers occasionally receive mailings for insurance. PLEASE NOTE:
- Customers are normally responsible for water line breaks and repairs on their side of the water meter.
- Companies offering insurance for private water line repairs are not affiliated with the Rockwood Water.
- Before purchasing, check to see if water lines are covered under your existing homeowners insurance policy.
UPDATE CRYPTOSPORIDIUM DETECTED IN THE BULL RUN WATERSHED
Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.
Since 2017, the Portland Water Bureau has detected low levels of Cryptosporidium from routine monitoring of source water. The Portland Water Bureau received results from ongoing monitoring from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. In the 50 liters sampled each day from March 13 to March 16, one Cryptosporidium oocyst was detected in the sample collected on March 16. Cryptosporidium was not detected in the samples collected on March 13, March 14 or March 15. Prior to these detections, Cryptosporidium was last detected from the Bull Run Watershed intake on March 9, 2022.
The Bull Run watershed is Portland’s primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.
Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.
The Environmental Protection Agency (EPA) has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Domestic Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.
The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults . The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.
Customers with questions regarding Cryptosporidium and water quality can find additional information at www.portland.gov/water/crypto or can call the Water Quality Line at 503-823-7525.