Rockwood Water PUD is now using Groundwater!
Rockwood’s transition from a blend of surface and groundwater to all groundwater, and the treatment process of chlorine and ammonia to only chlorine, is complete. We are happy with the results and feel you should be, too. If you are not, we are interested in hearing from you! Reports of taste, odor, or discoloration help operations staff identify areas that may benefit from additional flushing.
The taste, smell and feel of water differ from source to source and is more noticeable to some customers. The deep aquifer our water is drawn from is safe and protected by multiple confining units below the surface. This source has been used by Rockwood and Gresham utilities to supplement our water demands for decades and is shared by neighboring water providers that serve water to hundreds of thousands of customers in the region, seasonally or year-round.
Rockwood Water staff continue to monitor chlorine residuals, water quality, treatment performance, and customer feedback throughout the system. Ongoing monitoring has confirmed that chlorine residuals are stable and consistent across the service area. Based on this data, we have optimized chlorine dosing to maintain a consistent disinfectant residual that meets regulatory requirements, protects public health and minimizes chlorine taste and odor. We are near our final chlorine levels and anticipate only minor operational adjustments as part of normal system operation.
Rockwood Water PUD Customer Service can be reached at 503.665.4179 or via email at customerservice@rwpud.org.
Looking to pay your bill?
-
Click Here to Pay your bill
-
Click here to get started and register your account
-
Click Here to setup Autopay using a bank account
Additional Payment Options:
Customers can mail payment to: Rockwood Water People’s Utility District, 19601 NE Halsey Street, Portland, Oregon 97230
In Person
Customers can pay in person by cash, check, money order, VISA, MasterCard, American Express, Discover, or debit card. For your convenience, a payment drop box is located opposite our front entrance – check or money order payments only, please.
Phone
Customers can pay via phone on our automated phone line (888-504-0439) with VISA, MasterCard, American Express, Discover, or check, call 888-504-0439.
Payment Assistance
If you are in need of payment assistance for your bill, please reach out to us. The District offers qualifying low-income customers financial assistance with their water bills. Click here for more information.
Additional Payment & Billing Information:
START OR STOP AN EXISTING WATER SERVICE
To start or stop an existing water service, call the District office at 503-665-4179 or apply in person during business hours. Click on Customer Service for more information.