Payment Assistance

On October 1, 2020, we will resume our normal water bill payment collection process, which will include placing door hangers on customers’ doors who have delinquent accounts (additional fee will be charged) and water shut off (additional fee will be charged) for non-payment on accounts. To avoid extra fees and disruption of service, please contact our office at 503-665-4179.

Financial Assistance Program
Rockwood Water’s financial assistance program for qualifying customers is a one-time crisis assistance payment of $132 or a bi-monthly discount of $22 on water bills for one year (six bills).  To find out if you meet our Customer Assistance Program income guidelines, contact Human Solutions, Inc. at 503-548-0217. Their offices are located at:

Rockwood Office:
124 NE 181st Ave.

Portland Office:
12350 SE Powell Blvd.

Assistance for City of Portland Sewer and Stormwater Customers
Need help paying the sewer and stormwater charges on your utility bill from the City of Portland? Portland Bureau of Environmental Services offers financial assistance to qualifying residential Rockwood Water customers who receive a sewer and stormwater bill from the City of Portland. Learn more and apply here.