Billing Information

Below is Rockwood Water’s billing dates. Our service area is divided into 8 billing zones. A billing zone map can be found here. Also below are our billing rates and fees and Billing and Payment Collection Policy.

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2021 BILLING DATES

Zone (First Number in Your Account Number)
Billing Date
Bill Due Date
Late Notice is Mailed ($10.00 Late Charge Plus City’s Privilege Tax added to Bill)
48-Hour Door Hanger Hung for Non-payment ($20.00 Door Hanger Charge Plus City’s Privilege Tax Added to Bill)
Water is Turned Off for Non-payment ($30.40 Charge Plus City’s Privilege Tax Added to Bill)
8 December 28 January 31 February 1 February 18 February 23

2022 BILLING DATES

Zone (First Number in Your Account Number)
Billing Date
Bill Due Date
Late Notice is Mailed ($10.00 Late Charge Plus City’s Privilege Tax added to Bill)
48-Hour Door Hanger Hung for Non-payment ($20.00 Door Hanger Charge Plus City’s Privilege Tax Added to Bill)
Water is Turned Off for Non-payment ($30.40 Charge Plus City’s Privilege Tax Added to Bill)
1 January 7 February 10 February 11 February 28 March 2
2 January 14 February 17 February 18 March 7 March 9
3 January 21 February 24 February 25 March 14 March 16
4 January 28 March 3 March 4 March 21 March 23
5 February 7 March 14 March 15 March 28 March 30
6 February 14 March 21 March 22 April 4 April 6
7 February 21 March 28 March 29 April 11 April 13
8 February 28 April 4 April 5 April 18 April 20
1 March 7 April 11 April 12 April 25 April 27
2 March 14 April 18 April 19 May 2 May 4
3 March 21 April 25 April 26 May 9 May 11
4 March 28 May 2 May 3 May 16 May 18
5 April 7 May 11 May 12 May 31 June 2
6 April 14 May 18 May 19 June 6 June 8
7 April 21 May 25 May 26 June 13 June 15
8 April 28 June 1 June 2 June 20 June 22
1 May 7 June 10 June 13 June 27 June 29
2 May 14 June 17 June 20 July 5 July 7
3 May 21 June 24 June 27 July 11 July 13
4 May 28 July 1 July 5 July 18 July 20
5 June 7 July 11 July 12 July 25 July 27
6 June 14 July 18 July 19 August 1 August 3
7 June 21 July 25 July 26 August 8 August 10
8 June 28 August 1 August 2 August 15 August 17

WATER BILLS, RATES, AND CHARGES

Water bills are calculated on a two-month period of time. The bill is a combination of a Meter Charge that varies with the size of the meter (most residential customers have a 5/8″ meter) and a charge based on actual water usage. The usage charge is based on a meter reading, and units are measured in hundred cubic feet (ccf), which equals 748 gallons.

The following is a list of rates and charges for an average residential customer meter type. Please go to our Rates and Finance page for a complete list of Rockwood Water’s fees.

METER CHARGE (bi-monthly by meter size):

Size in Inches Charge
5/8 $26.00
3/4 $39.02

Partial billing periods are prorated.

Multiple buildings that are supplied by a single meter shall be charged a base charge for each building.

WATER CHARGE

Rate per 100 cf (one hundred cubic feet):  $3.10

Additional labor, material and equipment charges may be assessed for special circumstances (i.e., meters in vault, safety and security issues, counting coins, etc.

DEPOSITS

If your water is turned off for non-payment, a deposit may be required.

The minimum amount of deposit is fifty dollars ($50). A greater deposit is required on accounts where the usage is known to be higher than a single-family dwelling, such as an apartment complex or industrial user. A greater deposit may also be required if there is a high usage history of six months or longer. The deposit shall be calculated as follows: Three to six (3 – 6) bimonthly bills are averaged, and that amount is multiplied by 1.75. The amount is rounded to the nearest five dollars ($5). The basis for this calculation is that by the time an account has been terminated for non-payment, one (1) entire billing period and three-quarters (3/4) of the next billing period have passed without payment.

CHARGES AND FEES EFFECTIVE JULY 1, 2021

Late Notice $10.00
48-Hour Door Hanger $20.00
Turn Meter Off for Nonpayment $30.40
Turn Meter on weekdays (4:30 p.m. – 5:00 p.m.) $15.00
Pull Meter/Reinstall $62.14
Move in or Found on Meter $31.07
Broken Curb Stop $124.22
Dishonored Payment $31.07
Cut off at Main Time and Materials
Broken Lock $28.67
Inspection (turn off/on) $31.07
Repeat Service Calls $31.07
Nonemergency turn on outside of normal working hours $111.81
Backflow Fee $1.33 per month
Meter Testing Fee 1/ (at customer site)
5/8 inch to 1 inch $63.36
Meter Testing Fee 1/ (at Meter Shop)
5/8 inch $127.85
3/4 inch $154.07
1/ If meter is not reading accurately per AWWA standards, no fee is charged.
Set-up Fee – New Account $30.40
Credit Card Use Credit cards may be used by District customers to pay for routine monthly or bi-monthly water charges at no additional charge. Credit card use will not be permitted to pay for services involved with development services, construction activities or other District operations and maintenance items.
Contract Backflow Test At Cost

PRIVILEGE TAX

City of Portland Effective August 15, 1994 5.2635%
City of Fairview Effective July 1, 2000 5%
City of Gresham Effective July 1, 2003 5%

BILLING AND PAYMENT COLLECTION POLICY

Purpose To provide procedures for billing water users and collecting payments.
Policy The following is a guideline to be used by staff in the billing and collection of water bills. Unusual circumstances and workload considerations may alter the billing schedule. “Days” commence from the date of mailing the bill.
6.3.1 Payment of Bills and Delinquencies.

DAY 35 – Bill is due.

DAY 36 – Bill is delinquent.

DAY 36 – Late notice is mailed. A charge will be assessed on the day the late notices are to be mailed if payment is not in the office by 9:00 a.m. that day. See Appendix IV (b) for charge.

DAYS 48-50 – A courtesy phone call will be made to customers who are scheduled to receive a door hanger for the first time one day prior to scheduled door hanger distribution. Upon completion of one (1) year of billing without late notices or door hangers, customers will become eligible again to receive a courtesy phone call.

DAYS 49-51 – A door hanger will be delivered specifying the last possible date and time for payment to avoid termination. This notice will be delivered at least twenty four (24) hours prior to turn off. See Appendix IV (b) for charge.

DAYS 51-56 – After the 50th day water service will be terminated if payment has not been received, and a termination charge may be assessed on “turn-off day”, if payment is not in the office by 9:00 a.m. that day. See Appendix IV (b) for charge.
NOTE: The District reserves the right to waive or adjust fees and charges in special circumstances.

6.3.3 All bills for water service may be paid to the District by regular mail, in person at the offices of the District, at the drop box located in the District parking lot (no cash or coin), via phone and via internet.
6.3.4 Any unpaid accounts that are at least five (5) months old, which the District has been unable to collect, may be sent to an agency for collection. At that time the account is written off. If monies are eventually collected, appropriate accounting adjustments will be made.
6.3.5 Opening/Closing Bills. Opening bills, closing bills and bills rendered for a period of time lesser, or greater, than normal will be prorated.
6.3.6 New Customer Set-up Fee. A set-up fee is required for new customers moving into the District except for: (1) a customer moving within the District and (2) a property owner putting the account into owner’s name between renters.
6.3.7 Privilege Tax. In the event a city or other entity levies a privilege (or “franchise”) tax, that charge will be passed through to the customer.