Below is Rockwood Water’s billing dates. Our service area is divided into 8 billing zones. A billing zone map can be found here. Also below are our billing rates and fees and Billing and Payment Collection Policy.
2023 BILLING DATES
Zone (First Number in Your Account Number)
Bill Due Date
Late Notice is Mailed ($10.00 Late Charge Plus City’s Privilege Tax added to Bill)
48-Hour Door Hanger Hung for Non-payment ($20.00 Door Hanger Charge Plus City’s Privilege Tax Added to Bill)
Water is Turned Off for Non-payment ($30.40 Charge Plus City’s Privilege Tax Added to Bill)
|1||July 7||August 10||August 11||August 28||August 30|
|2||July 14||August 17||August 18||September 5||September 7|
|3||July 21||August 24||August 25||September 11||September 13|
|4||July 28||August 31||September 1||September 18||September 20|
|5||August 7||September 11||September 12||September 25||September 27|
|6||August 14||September 18||September 19||October 2||October 4|
|7||August 21||September 25||September 26||October 9||October 11|
|8||August 28||October 2||October 3||October 16||October 18|
|1||September 7||October 11||October 12||October 30||November 1|
|2||September||October 18||October 19||November 6||November 8|
|3||September 21||October 25||October 26||November 13||November 15|
|4||September 28||November 1||November 2||November 20||November 22|
|5||October 7||November 10||November 13||November 27||November 29|
|6||October 14||November 17||November 20||December 4||December 6|
|7||October 21||November 27||November 28||December 11||December 13|
|8||October 28||December 1||December 4||December 18||December 20|
|1||November 7||December 11||December 12||December 26||December 28|
|2||November 14||December 18||December 19||January 2||January 4|
|3||November 21||December 26||December 27||January 8||January 10|
|4||November 28||January 2||January 3||January 16||January 18|
|5||December 7||January 11||January 12||January 29||January 31|
|6||December 14||January 18||January 19||February 5||February 7|
|7||December 21||January 25||January 26||February 12||February 14|
|8||December 28||February 1||February 2||February 20||February 22|
WATER BILLS, RATES, AND CHARGES
Water bills are calculated on a two-month period of time. The bill is a combination of a Meter Charge that varies with the size of the meter (most residential customers have a 5/8″ meter) and a charge based on actual water usage. The usage charge is based on a meter reading, and units are measured in hundred cubic feet (ccf), which equals 748 gallons.
|Size in Inches||Charge|
Partial billing periods are prorated.
Multiple buildings that are supplied by a single meter shall be charged a base charge for each building.
Rate per 100 cf (one hundred cubic feet): $3.35
Additional labor, material and equipment charges may be assessed for special circumstances (i.e., meters in vault, safety and security issues, counting coins, etc.
If your water is turned off for non-payment, a deposit may be required.
The minimum amount of deposit is fifty dollars ($50). A greater deposit is required on accounts where the usage is known to be higher than a single-family dwelling, such as an apartment complex or industrial user. A greater deposit may also be required if there is a high usage history of six months or longer. The deposit shall be calculated as follows: Three to six (3 – 6) bimonthly bills are averaged, and that amount is multiplied by 1.75. The amount is rounded to the nearest five dollars ($5). The basis for this calculation is that by the time an account has been terminated for non-payment, one (1) entire billing period and three-quarters (3/4) of the next billing period have passed without payment.
CHARGES AND FEES EFFECTIVE JULY 1, 2023
|48-Hour Door Hanger||$20.00|
|Turn Meter Off for Nonpayment||$30.40|
|Turn Meter on weekdays (4:30 p.m. – 5:00 p.m.)||$15.00|
|Move in or Found on Meter||$32.93|
|Broken Curb Stop||$131.67|
|Cut off at Main||Time and Materials|
|Inspection (turn off/on)||$32.93|
|Repeat Service Calls||$32.93|
|Nonemergency turn on outside of normal working hours||$118.52|
|Backflow Fee||$1.41 per month|
|Meter Testing Fee 1/ (at customer site)|
|5/8 inch to 1 inch||$67.16|
|Meter Testing Fee 1/ (at Meter Shop)|
|1/ If meter is not reading accurately per AWWA standards, no fee is charged.|
|Set-up Fee – New Account||$32.22|
|Credit Card Use||Credit cards may be used by District customers to pay for routine monthly or bi-monthly water charges at no additional charge. Credit card use will not be permitted to pay for services involved with development services, construction activities or other District operations and maintenance items.|
|Contract Backflow Test||At Cost|
|City of Portland||Effective August 15, 1994||5.2635%|
|City of Fairview||Effective July 1, 2000||5%|
|City of Gresham||Effective July 1, 2003||5%|
BILLING AND PAYMENT COLLECTION POLICY
|Purpose||To provide procedures for billing water users and collecting payments.|
|Policy||The following is a guideline to be used by staff in the billing and collection of water bills. Unusual circumstances and workload considerations may alter the billing schedule. “Days” commence from the date of mailing the bill.|
|6.3.1||Payment of Bills and Delinquencies.
DAY 35 – Bill is due.
DAY 36 – Bill is delinquent.
DAY 36 – Late notice is mailed. A charge will be assessed on the day the late notices are to be mailed if payment is not in the office by 9:00 a.m. that day. See Appendix IV (b) for charge.
DAYS 48-50 – A courtesy phone call will be made to customers who are scheduled to receive a door hanger for the first time one day prior to scheduled door hanger distribution. Upon completion of one (1) year of billing without late notices or door hangers, customers will become eligible again to receive a courtesy phone call.
DAYS 49-51 – A door hanger will be delivered specifying the last possible date and time for payment to avoid termination. This notice will be delivered at least twenty four (24) hours prior to turn off. See Appendix IV (b) for charge.
DAYS 51-56 – After the 50th day water service will be terminated if payment has not been received, and a termination charge may be assessed on “turn-off day”, if payment is not in the office by 9:00 a.m. that day. See Appendix IV (b) for charge.
|6.3.3||All bills for water service may be paid to the District by regular mail, in person at the offices of the District, at the drop box located in the District parking lot (no cash or coin), via phone and via internet.|
|6.3.4||Any unpaid accounts that are at least five (5) months old, which the District has been unable to collect, may be sent to an agency for collection. At that time the account is written off. If monies are eventually collected, appropriate accounting adjustments will be made.|
|6.3.5||Opening/Closing Bills. Opening bills, closing bills and bills rendered for a period of time lesser, or greater, than normal will be prorated.|
|6.3.6||New Customer Set-up Fee. A set-up fee is required for new customers moving into the District except for: (1) a customer moving within the District and (2) a property owner putting the account into owner’s name between renters.|
|6.3.7||Privilege Tax. In the event a city or other entity levies a privilege (or “franchise”) tax, that charge will be passed through to the customer.|