Customer Service

Rockwood Water is committed to providing quality customer service. If you have questions about your bill or service, please call the District office at 503-665-4179 or email customerservice@rwpud.org. Our Customer Account Specialists are available from 8:00 a.m. to 5:00 p.m., Monday through Friday.

On October 1, 2020, we will resume our normal water bill payment collection process, which will include placing door hangers on customers’ doors who have delinquent accounts (additional fee will be charged) and water shut off (additional fee will be charged) for non-payment on accounts. To avoid extra fees and disruption of service, please contact our office at 503-665-4179.

BILLING CHANGES FOR OUR CUSTOMERS WHO RECEIVE WATER BILLS VIA EMAIL (eBILLS)

On Monday, March 4, 2019 there was a change in the sender (or from) email address of your eBilling utility bill from Rockwood Water. Following is the address change:

Old Sender Email Address: CustomerService@rwpud.org
New Sender Email Address: RockwoodWaterPUD-eBill@cci400mail.com
Reply Email address will remain the same: CustomerService@rwpud.org

We are making this change to meet the higher standards required by Spam Filters and Email Service Providers that regulate Spam emails for their customers. Thank you, and if you have any questions or concerns, please contact our Customer Service Department at 503-665-4179 or customerservice@rwpud.org.

NEW BILLING OPTION
You can now receive your bill via email rather than through the U.S. Postal Service mail, if you so desire. There is no cost associated with this delivery option. To sign up, simply send us an email at customerservice@rwpud.org requesting emailed bills.