Customer Service

Rockwood Water is committed to providing quality customer service. If you have questions about your bill or service, please call the District office at 503-665-4179 or email customerservice@rwpud.org. Our Customer Account Specialists are available from 8:00 a.m. to 5:00 p.m., Monday through Friday.

Rockwood Water People’s Utility District wants to ensure everyone has access to the water they need to stay healthy and take care of themselves and their families. With the COVID-19 emergency declaration, and until further notice, Rockwood Water will not disconnect water service for non-payment of water bills; however, it is important for customers to know they will continue to be responsible for water charges due now and accrued during this time. Customers should continue to pay their water bill. We understand our customers maybe working through an affordability crisis during this time, so Rockwood Water is offering flexible payment arrangements and assistance to pay your water bill. Please be proactive! If you’re facing a financial hardship during this time, please call us at 503-665-4179 to work out a plan BEFORE your bill is due or late fees accrue.

BILLING CHANGES FOR OUR CUSTOMERS WHO RECEIVE WATER BILLS VIA EMAIL (eBILLS)

Starting Monday, March 4, 2019 there will be a change in the sender (or from) email address of your eBilling utility bill from Rockwood Water. Following is the address change:

Old Sender Email Address: CustomerService@rwpud.org
New Sender Email Address: RockwoodWaterPUD-eBill@cci400mail.com
Reply Email address will remain the same: CustomerService@rwpud.org

We are making this change to meet the higher standards required by Spam Filters and Email Service Providers that regulate Spam emails for their customers. Thank you, and if you have any questions or concerns, please contact our Customer Service Department at 503-665-4179 or customerservice@rwpud.org.

NEW BILLING OPTION
You can now receive your bill via email rather than through the U.S. Postal Service mail, if you so desire. There is no cost associated with this delivery option. To sign up, simply send us an email at customerservice@rwpud.org requesting emailed bills.