For after-hour emergencies, such as a sudden change in pressure or a broken waterline, call 503-665-4179 and follow the instructions for service.
NEW BILLING OPTION
We are pleased to announce you can now receive your bill via email. Click here for more details.
WATER FLUSHING PROGRAM
The District’s annual Water Main Flushing Program runs from February through June to remove sediment from water mains throughout the District. Click here for more information and maps of the current areas we are flushing.
CLEVELAND RESERVOIR AND PUMP STATION PROJECT
The Cleveland reservoir and pump station site is located on NE Cleveland Avenue, a few blocks south of SE Stark Street. It consists of a 3 million gallon (MG) above-grade steel reservoir and a pump station in the base of a removed 0.5 MG spheroid reservoir.
The pump station is approaching the 50 year mark and needs to be replaced to accommodate the updated features that will provide water to the customers in the Cleveland Pressure Zone.
This will be accomplished by replacing the pump station with a concrete block building, reconfiguring the site piping, updating the electronics and communications, and landscaping the site. Work began in August 2014 and is expected to be completed in July 2015.
Current Construction Activities
Onsite underground utilities are nearly complete. The contractor is installing pump station piping now, through the middle of next week (March 16-25). The pump station roof, doors and skylights will be installed soon after. Once sufficient dry weather is predicted, the reservoir metals will be installed and coatings will be applied.
REGIONAL WATER PROVIDERS CONSORTIUM
Rockwood Water is one of 21 members of the Consortium, which serves as a collaborative and coordinating organization to improve the planning and management of municipal water supplies in the greater Portland, Oregon metropolitan region. Formed in 1997, the Consortium serves Multnomah, Clackamas and Washington counties in three areas of focus: conservation, emergency preparedness and regional coordination. By working collaboratively, the Consortium and its members achieve economies of scale implementing regional programs that save customers money. Please visit the Consortium’s website at www.regionalh2o.org for more information.
WATER QUALITY REPORT 2013
We are pleased to present our annual Water Quality Report for 2013, which documents our water supply continues to meet state and federal regulations. Both English and Spanish versions can be downloaded at the links below. If you would like a hard copy of either version, please contact the District office, and we will be happy to mail you one. If you have any questions, please contact us at 503-665-4179.
WATER LINE LOCATES
Rockwood Water locates all District-owned water lines. District-owned water lines include distribution mains typically found in the street and water services up to the water meter. If you are a contractor doing work in the right-of-way, you must first call in a locate request to Oregon Utility Notification Center at 1-800-332-2344 or at www.digsafelyoregon.com. Rockwood Water does not locate water lines on private property. If you are interested in knowing the location of a water line on your private property, it is necessary to contact a private locating company.
START OR STOP AN EXISTING WATER SERVICE
To start or stop an existing water service, call the District office at (503) 665-4179 or apply in person during business hours. Click on Customer Service for more information.
WHO DO I CALL TO START SEWER SERVICE OR IF I HAVE QUESTIONS ABOUT SEWER SERVICE?
Rockwood Water does not provide sewer services. To start sewer services, please contact your sewer provider:
- City of Fairview: 503-665-7929
- City of Gresham: 503-618-2373
- City of Portland: 503-823-7770
NEW WATER SERVICE INSTALLATION INFORMATION
To request the installation of new water service to a property, you may download and complete the District’s New Service Manual by clicking on the link below (Word fillable forms or PDF printable). The Manual contains information and forms required by the District to determine water availability at your site, meter size, backflow prevention requirements, and any other pertinent information. When you purchase your water meter, we will need a copy of the building permit with an address. All applicants need to complete Form R1: Water Availability and all other forms applicable to your request. Please contact the District if you have any questions.
PRIVATE WATER LINE INSURANCE
Some customers occasionally receive mailings for insurance. PLEASE NOTE:
- Customers are normally responsible for water line breaks and repairs on their side of meter.
- Companies offering insurance for private water line repairs are not affiliated with the District.
- Before purchasing, check to see if water lines are covered under your existing homeowners policy.
Reduce Exposure to Lead in Drinking Water and Household Plumbing
There is no lead in our water supply, either Bull Run or our wells, but lead can get into drinking water in our District by means of home plumbing. Houses plumbed between 1970 and 1985 with copper pipe that may have lead in the solder, and houses with brass plumbing fixtures that contain lead, are most likely to encounter elevated lead levels. There are no lead service connections in the District. For more information on reducing exposure to lead in drinking water and household plumbing, please download our 2013 Lead Brochure at the links below.
Lead Brochure in English
Lead Brochure in Spanish
Contact the District
Rockwood Water People’s Utility District
19601 NE Halsey Street
Portland, Oregon 97230
Phone: (503) 665-4179
Fax: (503) 667-5108