For after-hour emergencies, such as a sudden change in pressure or a broken waterline, call 503-665-4179 and follow the instructions for service.
UPDATE CRYPTOSPORIDIUM DETECTED IN THE BULL RUN WATERSHED
The District’s water is purchased from the City of Portland and is usually water from the Bull Run Watershed. At times, usually in the summer, we augment that supply with groundwater from the District’s wells. The City of Portland also draws water from the Columbia South Shore Well Field to augment the Bull Run supply during emergency situations or to meet high water demands during the summer months. Since February 13, the Portland Water Bureau had been using the Columbia South Shore Well Field as it’s water source due to Cryptosporidium detections in the Bull Run Watershed. The most recent detection was from a sample collected March 8. While it is likely low-level detections from the Bull Run will continue, current evidence from public health data, monitoring results, and watershed investigations, as well as extensive consultation with public health officials have provided confidence the Portland Water Bureau can resume delivering Bull Run water. On March 15, the Portland Water Bureau returned to the Bull Run Watershed as its drinking water source. The Bureau will continue to sample the Bull Run for Cryptosporidium and gather information about these detections. Sampling results are posted to the City’s website at www.portlandoregon.gov/water/cryptoresults. At this time, there is no evidence of an increased public health risk as a result of recent detections of Cryptosporidium. Please call the Bureau’s Water Line at 503-823-7525 if you have questions.
START OR STOP AN EXISTING WATER SERVICE
To start or stop an existing water service, call the District office at (503) 665-4179 or apply in person during business hours. Click on Customer Service for more information.
WHO DO I CALL TO START SEWER SERVICE OR IF I HAVE QUESTIONS ABOUT SEWER SERVICE?
Rockwood Water does not provide sewer services. To start sewer services, please contact your sewer provider:
- City of Fairview: 503-665-7929
- City of Gresham: 503-618-2373
- City of Portland: 503-823-7770
NEW BILLING OPTION
We are pleased to announce you can receive your bill via email. Click here for more details.
The District offers qualifying low-income customers financial assistance with their water bills. Click here for more information.
REGIONAL WATER PROVIDERS CONSORTIUM
By working collaboratively, the Consortium and its members achieve economies of scale implementing regional programs that save customers money. Read more…
PRIVATE WATER LINE INSURANCE
Some customers occasionally receive mailings for insurance. PLEASE NOTE:
- Customers are normally responsible for water line breaks and repairs on their side of meter.
- Companies offering insurance for private water line repairs are not affiliated with the District.
- Before purchasing, check to see if water lines are covered under your existing homeowners policy.