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For after-hour emergencies, such as a sudden change in pressure or a broken waterline, call 503-665-4179 and follow the instructions for service.

SUMMER WATER SUPPLY AND USAGE
As we enter the summer, and read and hear about droughts and water shortages in California and even in parts of Oregon, Rockwood customers might be wondering about our water supply status. In a nutshell: It is very good! Our primary water source is the City of Portland (Bull Run supplemented by the Columbia South Shore well field), and we augment that supply with our own wells. We expect to have plenty of water, even in a long, dry summer season. However, we do not have water to waste, and expect our customers to be efficient and use this resource wisely. The District offers numerous, free water-saving devices and educational materials in our office and under the conservation and education menu tabs above.

NEW BILLING OPTION
We are pleased to announce you can now receive your bill via email. Click here for more details.

PAYMENT ASSISTANCE
If you are unable to make your payment in full, please call our office prior to your bill due date to make payment arrangements and avoid late fees.

The District also offers qualifying low-income customers financial assistance with their water bills. To find out if you meet our Customer Assistance Program income guidelines, contact Human Solutions, Inc. at 503-548-0217. Their offices are located at:

Rockwood Office:
124 NE 181st Ave.

Portland Office:
12350 SE Powell Blvd.

Rockwood Water’s financial assistance program for qualifying customers is a one-time crisis assistance payment of $132 or a bi-monthly discount of $22 on water bills for one year (six bills).

SUMMER FUN
Summer FunThere are several neighborhood associations in our District hosting summer events. Click on the links below to check out events in your neighborhood.

East Portland Neighborhood Associations

  • Centennial
  • Glenfair
  • Hazelwood
  • Wilkes

Gresham Neighborhood Associations

  • Gresham Centennial
  • North Central
  • North Gresham
  • Rockwood
  • Wilkes East

CURRENT PROJECTS
CLEVELAND RESERVOIR AND PUMP STATION PROJECT

Cleveland Site Before ConstructionThe Cleveland reservoir and pump station site is located on NE Cleveland Avenue, a few blocks south of SE Stark Street. It consists of a 3 million gallon (MG) above-grade steel reservoir and a pump station in the base of a removed 0.5 MG spheroid reservoir.

The spheroid reservoir was removed in 2003. The reservoir is over 50 years old and is in need of refurbishment and painting, as well as seismic upgrading. Cleveland Site During Construction

The pump station is approaching the 50 year mark and needs to be replaced to accommodate the updated features that will provide water to the customers in the Cleveland Pressure Zone.

This will be accomplished by replacing the pump station with a concrete block building, reconfiguring the site piping, updating the electronics and communications, and landscaping the site. Work began in August 2014 and is expected to be completed in July 2015.

Current Construction Activities
The project is nearly complete. The reservoir and pump station are operational. We are still in our testing and programming phase, but have confirmed all the pieces are installed and work as intended. This phase should be completed by the end of July. The contractor will be fine grading the site and bringing in topsoil the last week of July. With the dry and warmer weather, the nurseries are not digging up or stocking trees at this time. Once the nursery stock is available, the landscaper will plant the trees and shrubs. Erosion control measures will be monitored until the groundcover is established.

WATER MAIN INSTALLATION ST36

Map of Area for Water Main InstallationThe waterlines in the following areas are scheduled to be replaced (click on map to see a larger view):

  • NE Flanders St between NE 181st Ave and NE 184th Pl
  • NE 181st Pl between NE Flanders St and NE Everett St
  • NE Everett St between NE 181st Pl and NE 186th Ave
  • NE 184th Pl between NE Flanders St and NE Everett St
  • NE 186th Ave between NE Glisan St and NE Everett Ct
  • NE Everett Ct between 186th Ave and NE 188th Ave
  • NE 187th Ave from NE Everett Ct to the end of the Cul-de-sac

The existing steel waterlines are aging and will be replaced with larger diameter ductile iron lines, which will improve the fire flow capacities and eliminate the leaks we’ve had in this area. This work will affect about 76 metered single-family connections and take place between 7:00 a.m. and 5:00 p.m. during weekdays. A private contractor will complete this work. The total project will take about three months.

The contractor will be laying the main in a 4-foot-deep trench in the street along the curb line or edge of pavement. The trench will be backfilled with gravel and temporarily paved at the end of each workday. They will use steel plates where they start/stop each day. The entire project will be paved at the end of the waterline construction.

You will experience no loss of water, unless an unforeseen repair is needed. The only time we expect to shut off water to a customer is when we disconnect one from the old main and connect it to the new one. This process takes less than 30 minutes, and we will knock on all affected customers’ doors before disconnecting anyone.

During construction, the contractor may leave their equipment in the area overnight. They will not block driveways and will take care to minimize their impact, but will need to take up some normal neighborhood street parking.

They will use cones and signage to control traffic per the approved traffic control plan. We will update our website regularly, in order to give you as much notice as possible about the work schedule.

Current Construction Activities
The contractor started on May 29th and has installed all of the mainline pipe and water services. The new waterlines were accepted by the District and the contractor has begun switching over the services to the new lines. During each transition, there will be a short time (up to an hour) where the service will be shut off. The contractor will contact each customer prior to this work. The final connections to our existing mains, fire hydrant installations, site restoration, and paving will follow. The project is scheduled to be completed no later than the end of August.

WATER MAIN INSTALLATION NE HALSEY STREET

196th and Halsey Street EastAs part of ongoing water system repair and maintenance needed to ensure adequate pressure, flow, and reliability, the District’s crew will install 955 feet of 20-inch pipe line. This work will affect about 50 customers, both single-family residences and multi-family dwelling units. This work will take place between 7:00 a.m. and 5:00 p.m. during weekdays.(click on image to see a larger view):

  • The total project will take about one month.
  • We will begin preliminary work (i.e., surveys, locates, saw-cutting) the week of May 11.
  • We will start construction the week of May 18.

We will be laying the main in a 6-foot-deep trench in the grass right of way on the south side of Halsey. The trench will be filled with gravel every day at quitting time. We will re-pave the entire project at the end.

You will experience no loss of water, unless an unforeseen repair is needed. The only time we expect to shut off water to a customer is when we disconnect one from the old pipe and connect to the new one. This process takes less than 30 minutes, and we will knock on all affected customers’ doors before disconnecting anyone.

During construction, the area will not be congested with our equipment, since we are so close to our office and parking area. Only the large excavator will be left on site, but well off the road.

We will use cones and reader boards and needed signage to control traffic. We expect no lane closures and minimal disruption of traffic.

Current Construction Activities
The new mainline is installed and in use. A few service connections remain, along with a mainline tie-in and a cut and plug of the existing mainline. This work will be completed the first week of August. Paving and site restoration will follow soon after. This project replaces approximately 950 LF of 12” steel pipe with 20” ductile iron pipe along NE Halsey Street, from our offices at NE 196th Avenue, east to NE 201st Avenue.

REGIONAL WATER PROVIDERS CONSORTIUM
Rockwood Water is one of 21 members of the Consortium, which serves as a collaborative and coordinating organization to improve the planning and management of municipal water supplies in the greater Portland, Oregon metropolitan region. Formed in 1997, the Consortium serves Multnomah, Clackamas and Washington counties in three areas of focus: conservation, emergency preparedness and regional coordination. By working collaboratively, the Consortium and its members achieve economies of scale implementing regional programs that save customers money. Please visit the Consortium’s website at www.regionalh2o.org for more information.

WATER QUALITY REPORT 2014
We are pleased to present our annual Water Quality Report for 2014, which documents our water supply continues to meet state and federal regulations. Both English and Spanish versions can be downloaded at the links below. If you would like a hard copy of either version, please contact the District office, and we will be happy to mail you one. Click here to view the Water Quality Report as a webpage.  From there it can be translated into multiple languages. Click on the Google Translate button, choose the language, and click Translate.  If you have any questions, please contact us at 503-665-4179.

WATER LINE LOCATES
Rockwood Water locates all District-owned water lines. District-owned water lines include distribution mains typically found in the street and water services up to the water meter. If you are a contractor doing work in the right-of-way, you must first call in a locate request to Oregon Utility Notification Center at 1-800-332-2344 or at www.digsafelyoregon.com. Rockwood Water does not locate water lines on private property. If you are interested in knowing the location of a water line on your private property, it is necessary to contact a private locating company.

START OR STOP AN EXISTING WATER SERVICE
To start or stop an existing water service, call the District office at (503) 665-4179 or apply in person during business hours. Click on Customer Service for more information.


WHO DO I CALL TO START SEWER SERVICE OR IF I HAVE QUESTIONS ABOUT SEWER SERVICE?
Rockwood Water does not provide sewer services. To start sewer services, please contact your sewer provider:

  • City of Fairview: 503-665-7929
  • City of Gresham: 503-618-2373
  • City of Portland: 503-823-7770

NEW WATER SERVICE INSTALLATION INFORMATION
To request the installation of new water service to a property, you may download and complete the District’s New Service Manual by clicking on the link below (Word fillable forms or PDF printable). The Manual contains information and forms required by the District to determine water availability at your site, meter size, backflow prevention requirements, and any other pertinent information. When you purchase your water meter, we will need a copy of the building permit with an address. All applicants need to complete Form R1: Water Availability and all other forms applicable to your request. Please contact the District if you have any questions.

Click here to download the New Service Manual with fillable forms in Word
Click here to download the New Service Manual in PDF format

PRIVATE WATER LINE INSURANCE
Some customers occasionally receive mailings for insurance. PLEASE NOTE:

  • Customers are normally responsible for water line breaks and repairs on their side of meter.
  • Companies offering insurance for private water line repairs are not affiliated with the District.
  • Before purchasing, check to see if water lines are covered under your existing homeowners policy.

REDUCE EXPOSURE TO LEAD IN DRINKING WATER AND HOUSEHOLD PLUMBING
There is no lead in our water supply, either Bull Run or our wells, but lead can get into drinking water in our District by means of home plumbing.  Houses plumbed between 1970 and 1985 with copper pipe that may have lead in the solder, and houses with brass plumbing fixtures that contain lead, are most likely to encounter elevated lead levels.  There are no lead service connections in the District.  For more information on reducing exposure to lead in drinking water and household plumbing, please download our 2013 Lead Brochure at the links below.
Lead Brochure in English
Lead Brochure in Spanish

CONTACT THE DISTRICT
Rockwood Water People’s Utility District
19601 NE Halsey Street
Portland, Oregon 97230
Phone: (503) 665-4179
Fax: (503) 667-5108
customerservice@rwpud.org.