For after-hour emergencies, such as a sudden change in pressure or a broken waterline, call 503-665-4179 and follow the instructions for service.
NEW BILLING OPTION
We are pleased to announce you can now receive your bill via email. Click here for more details.
If you are unable to make your payment in full, please call our office prior to your bill due date to make payment arrangements and avoid late fees.
The District also offers qualifying low-income customers financial assistance with their water bills. To find out if you meet our Customer Assistance Program income guidelines, contact Human Solutions, Inc. at 503-548-0217. Their offices are located at:
124 NE 181st Ave.
12350 SE Powell Blvd.
Rockwood Water’s financial assistance program for qualifying customers is a one-time crisis assistance payment of $132 or a bi-monthly discount of $22 on water bills for one year (six bills).
CLEVELAND PROJECT COMPLETED
We are pleased to announce that we finished the seismic upgrade, refurbishment and painting of the Cleveland Reservoir and the replacement of the Cleveland Pump Station. The project strengthens the reliability of the water system and is an attractive neighborhood amenity.
REGIONAL WATER PROVIDERS CONSORTIUM
Rockwood Water is one of 21 members of the Consortium, which serves as a collaborative and coordinating organization to improve the planning and management of municipal water supplies in the greater Portland, Oregon metropolitan region. Formed in 1997, the Consortium serves Multnomah, Clackamas and Washington counties in three areas of focus: conservation, emergency preparedness and regional coordination. By working collaboratively, the Consortium and its members achieve economies of scale implementing regional programs that save customers money. Please visit the Consortium’s website at www.regionalh2o.org for more information.
WATER QUALITY REPORT 2014
We are pleased to present our annual Water Quality Report for 2014, which documents our water supply continues to meet state and federal regulations. Both English and Spanish versions can be downloaded at the links below. If you would like a hard copy of either version, please contact the District office, and we will be happy to mail you one. Click here to view the Water Quality Report as a webpage. From there it can be translated into multiple languages. Click on the Google Translate button, choose the language, and click Translate. If you have any questions, please contact us at 503-665-4179.
WATER LINE LOCATES
Rockwood Water locates all District-owned water lines. District-owned water lines include distribution mains typically found in the street and water services up to the water meter. If you are a contractor doing work in the right-of-way, you must first call in a locate request to Oregon Utility Notification Center at 1-800-332-2344 or at www.digsafelyoregon.com. Rockwood Water does not locate water lines on private property. If you are interested in knowing the location of a water line on your private property, it is necessary to contact a private locating company.
START OR STOP AN EXISTING WATER SERVICE
To start or stop an existing water service, call the District office at (503) 665-4179 or apply in person during business hours. Click on Customer Service for more information.
WHO DO I CALL TO START SEWER SERVICE OR IF I HAVE QUESTIONS ABOUT SEWER SERVICE?
Rockwood Water does not provide sewer services. To start sewer services, please contact your sewer provider:
- City of Fairview: 503-665-7929
- City of Gresham: 503-618-2373
- City of Portland: 503-823-7770
NEW WATER SERVICE INSTALLATION INFORMATION
To request the installation of new water service to a property, you may download and complete the District’s New Service Manual by clicking on the link below (Word fillable forms or PDF printable). The Manual contains information and forms required by the District to determine water availability at your site, meter size, backflow prevention requirements, and any other pertinent information. When you purchase your water meter, we will need a copy of the building permit with an address. All applicants need to complete Form R1: Water Availability and all other forms applicable to your request. Please contact the District if you have any questions.
PRIVATE WATER LINE INSURANCE
Some customers occasionally receive mailings for insurance. PLEASE NOTE:
- Customers are normally responsible for water line breaks and repairs on their side of meter.
- Companies offering insurance for private water line repairs are not affiliated with the District.
- Before purchasing, check to see if water lines are covered under your existing homeowners policy.
REDUCE EXPOSURE TO LEAD IN DRINKING WATER AND HOUSEHOLD PLUMBING
There is no lead in our water supply, either Bull Run or our wells, but lead can get into drinking water in our District by means of home plumbing. Houses plumbed between 1970 and 1985 with copper pipe that may have lead in the solder, and houses with brass plumbing fixtures that contain lead, are most likely to encounter elevated lead levels. There are no lead service connections in the District.
For more information on reducing exposure to lead in drinking water and household plumbing, please download our 2015 Lead Brochure at the links below.
Lead Brochure in English
Lead Brochure in Spanish
CONTACT THE DISTRICT
Rockwood Water People’s Utility District
19601 NE Halsey Street
Portland, Oregon 97230
Phone: (503) 665-4179
Fax: (503) 667-5108