Billing Information

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Rockwood Water’s service area is divided into 8 billing zones. A billing zone map can be found here.

2025 BILLING DATES

Zone (First Number in Your Account Number) Billing Date Bill Due Date Late Notice is Mailed ($10.00 Late Charge Plus City’s Privilege Tax added to Bill) 48-Hour Door Hanger Hung for Non-payment ($20.00 Door Hanger Charge Plus City’s Privilege Tax Added to Bill) Water is Turned Off for Non-payment ($30.40 Charge Plus City’s Privilege Tax Added to Bill)
1 JAN 7 FEB  10 FEB  11 FEB  24 FEB  36
2 JAN 14 FEB  18 FEB  19 MAR   3 MAR   5
3 JAN 21 FEB  24 FEB  25 MAR  10 MAR  12
4 JAN 28 MAR   3 MAR   4 MAR  17 MAR  19
5 FEB 7 MAR 13 MAR 14 MAR 31 APR 2
6 FEB 14 MAR 20 MAR 14 APR 7 APR 9
7 FEB 21 MAR 27 MAR 21 APR 14 APR 16
8 FEB 28 MAR 8 MAR 28 APR 21 APR 23
1 MAR 7 APR 10 APR 11 APR 28 APR 30
2 MAR 14 APR 18 APR 21 MAY 5 MAY 7
3 MAR 21 APR 25 APR 28 MAY 12 MAY 14
4 MAR 28 MAY 1 MAY 2 MAY 19 MAY 21
5 APR 7 MAY 8 MAY 9 MAY 27 MAY 29
6 APR 14 MAY 19 MAY 20 JUN 2 JUN 4
7 APR 21 MAY 27 MAY 28 JUN 9 JUN 11
8 APR 28 JUN 16 JUN 18
1 MAY 7 JUN 10 JUN 11 JUN 23 JUN 25
2 MAY 14 JUN 17 JUN 18 JUN 30 JUL 2
3 MAY 21 JUN 24 JUN 25 JUL 7 JUL 9
4 MAY 28 JUL 1 JUN 2 JUL 14 JUL 16
5 JUN 7 JUL 11 JUL 14 JUL 28 JUL 30
6 JUN 14 JUL 18 JUL 21 AUG 4 AUG 6
7 JUN 21 JUL 25 JUL 28 AUG 11 AUG 13
8 JUN 28 AUG 4 AUG 5 AUG 18 AUG 20
1 JUL 7 AUG 11 AUG 12 AUG 25 AUG 27
2 JUL 14 AUG 18 AUG 19 SEP 2 SEP 4
3 JUL 21 AUG 25 AUG 26 SEP 8 SEP 10
4 JUL 28 SEP 2 SEP 3 SEP 15 SEP 17
5 AUG 7 SEP 8 SEP 9 SEP 22 SEP 24
6 AUG 14 SEP 15 SEP 16 SEP 29 OCT 1
7 AUG 21 SEP 22 SEP 23 OCT 6 OCT 8
8 AUG 28 SEP 29 SEP 30 OCT 14 OCT 15
1 SEP 7 OCT 13 OCT 14 OCT 27 OCT 29
2 SEP 14 OCT 20 OCT 21 NOV 3 NOV 5
3 SEP 21 OCT 27 OCT 28 NOV 10 NOV 13
4 SEP 28 NOV 3 NOV 4 NOV 17 NOV 19
5 OCT 7 NOV 10 NOV 12 NOV 24 NOV 26
6 OCT 14 NOV 17 NOV 18 DEC 6 DEC 3
7 OCT 21 NOV 24 NOV 25 DEC 8 DEC 10
8 OCT 28 DEC 1 DEC 1 DEC 15 DEC 17
1 NOV 7 DEC 12 DEC 15 DEC 22 DEC 30
2 NOV 14 DEC 18 DEC 19 DEC 29 JAN 6
3 NOV 21 DEC 26 DEC 29 JAN 12 JAN 14
4 NOV 28 JAN 2 JAN 4 JAN 20 JAN 22
5 DEC 7 JAN 12 JAN 13 JAN 26 JAN 28
6 DEC 14 JAN 20 JAN 21 FEB 2 FEB 4
7 DEC 21 JAN 26 JAN 27 FEB 9 FEB 11
8 DEC 28 FEB 2 FEB 3 FEB 17 FEB 19

WATER BILLS, RATES, AND CHARGES

Water bills are calculated on a two-month period of time. The bill is a combination of a Meter Charge that varies with the size of the meter (most residential customers have a 5/8″ meter) and a charge based on actual water usage. The usage charge is based on a meter reading, and units are measured in hundred cubic feet (ccf), which equals 748 gallons.

The following is a list of rates and charges for an average residential customer meter type. Please go to our Rates and Finance page for a complete list of rates and fees.

METER CHARGE (bi-monthly by meter size):
Size in Inches Charge
5/8 $30.96
3/4 $46.46

Partial billing periods are prorated.

Multiple buildings that are supplied by a single meter shall be charged a base charge for each building.

WATER CHARGE

Rate per 100 cf (one hundred cubic feet):  $3.52

Additional labor, material and equipment charges may be assessed for special circumstances (i.e., meters in vault, safety and security issues, counting coins, etc.

DEPOSITS

If your water is turned off for non-payment, a deposit may be required.

The minimum amount of deposit is fifty dollars ($50). A greater deposit is required on accounts where the usage is known to be higher than a single-family dwelling, such as an apartment complex or industrial user. A greater deposit may also be required if there is a high usage history of six months or longer. The deposit shall be calculated as follows: Three to six (3 – 6) bimonthly bills are averaged, and that amount is multiplied by 1.75. The amount is rounded to the nearest five dollars ($5). The basis for this calculation is that by the time an account has been terminated for non-payment, one (1) entire billing period and three-quarters (3/4) of the next billing period have passed without payment.

CHARGES AND FEES EFFECTIVE JULY 1, 2024

Late Notice $10.00
48-Hour Door Hanger $20.00
Turn Meter Off for Nonpayment $30.40
Turn Meter on weekdays (4:30 p.m. – 5:00 p.m.) $15.00
Pull Meter/Reinstall $69.16
Move in or Found on Meter $34.58
Broken Curb Stop $138.25
Dishonored Payment $34.58
Cut off at Main Time and Materials
Broken Lock $31.91
Inspection (turn off/on) $34.58
Repeat Service Calls $34.58
Nonemergency turn on outside of normal working hours $124.45
Backflow Fee $1.48 per month
Meter Testing Fee (at customer site) 1.5″ and Over $260.43
Meter Testing Fee (at Meter Shop)
5/8 inch $340.34
3/4 inch $379.14
If meter is not reading accurately per AWWA standards, no fee is charged.
Set-up Fee – New Account $52.00
Credit Card Use Credit cards may be used by District customers to pay for routine monthly or bi-monthly water charges at no additional charge. Credit card use will not be permitted to pay for services involved with development services, construction activities or other District operations and maintenance items.
Contract Backflow Test At Cost

PRIVILEGE TAX
City of Portland Effective August 15, 1994 5.2635%
City of Fairview Effective July 1, 2000 5%
City of Gresham Effective July 1, 2003 5%

BILLING AND PAYMENT COLLECTION POLICY

Purpose To provide procedures for billing water users and collecting payments.
Policy The following is a guideline to be used by staff in the billing and collection of water bills. Unusual circumstances and workload considerations may alter the billing schedule. “Days” commence from the date of mailing the bill.
6.3.1 Payment of Bills and Delinquencies.

DAY 35 – Bill is due.

DAY 36 – Bill is delinquent.

DAY 36 – Late notice is mailed. A charge will be assessed on the day the late notices are to be mailed if payment is not in the office by 9:00 a.m. that day. See Appendix IV (b) for charge.

DAYS 48-50 – A courtesy phone call will be made to customers who are scheduled to receive a door hanger for the first time one day prior to scheduled door hanger distribution. Upon completion of one (1) year of billing without late notices or door hangers, customers will become eligible again to receive a courtesy phone call.

DAYS 49-51 – A door hanger will be delivered specifying the last possible date and time for payment to avoid termination. This notice will be delivered at least twenty four (24) hours prior to turn off. See Appendix IV (b) for charge.

DAYS 51-56 – After the 50th day water service will be terminated if payment has not been received, and a termination charge may be assessed on “turn-off day”, if payment is not in the office by 9:00 a.m. that day. See Appendix IV (b) for charge.
NOTE: The District reserves the right to waive or adjust fees and charges in special circumstances.
6.3.3 All bills for water service may be paid to the District by regular mail, in person at the offices of the District, at the drop box located in the District parking lot (no cash or coin), via phone and via internet.
6.3.4 Any unpaid accounts that are at least five (5) months old, which the District has been unable to collect, may be sent to an agency for collection. At that time the account is written off. If monies are eventually collected, appropriate accounting adjustments will be made.
6.3.5 Opening/Closing Bills. Opening bills, closing bills and bills rendered for a period of time lesser, or greater, than normal will be prorated.
6.3.6 New Customer Set-up Fee. A set-up fee is required for new customers moving into the District except for: (1) a customer moving within the District and (2) a property owner putting the account into owner’s name between renters.
6.3.7 Privilege Tax. In the event a city or other entity levies a privilege (or “franchise”) tax, that charge will be passed through to the customer.